Please Note: Events and training opportunities listed here are provided for information only. Not all events are paid by Enduris. Most membership trainings are offered at No Charge and are noted by an orange border. If you do not see what you are looking for or you have an event you would like to post, please contact our Membership Services Coordinator, Joanne Bisquera, 800.462.8418.
**Seats are limited in all seminars. Please give 2 days notice for a cancellation. No-shows will be billed to your member district at $45.00 - $95.00 per person, per seminar.
Event:
Meeting the Challenge of Providing A+ Customer Service in a Public Sector Environment
Event Description: What factors distinguish public sector and private sector customer service; How to support teammates in providing A+ Customer Service; How to set goals for increasing customer service effectiveness; Why every employee should support the customer service initiative; How to manage difficult clients/customers.
Date - Time:
Sep 13, 2010 - 9:00 am - 12:00 pm
Audience:
Front-line public sector customer service providers
Address:
Burlington Council Chambers 833 S Spruce Street Burlington, WA 98233
Seminar full
Event:
Meeting the Challenge of Providing A+ Customer Service in a Public Sector Environment
Event Description: What factors distinguish public sector and private sector customer service
•
How to support their teammates in providing A+ customer service
•
How to set goals for increasing customer service effectiveness
•
Why every employee should support the customer service initiative
•
How to manage difficult clients/customers
Date - Time:
Sep 13, 2010 - 12:30 p.m. to 3:30 p.m.
Audience:
Front-line public sector customer service providers
Address:
Burlington Council Chambers 833 South Spruce Street Burlington, WA 98233
Event:
A Short Course on Local Planning
Event Description: 3 Panel presentation (Attorney and Planning Staff presenters)
Basic Short Course Training includes:
* The Legal basis of Planning and overview.
* Comp Planning and Implementation under the GMA
* Role of the Planning Commission
Date - Time:
Sep 16, 2010 - 5:00 pm - 8:00 pm
Audience:
Planning Commission, Planning and Community Development Staff, City Attorneys and Administrative Management Staff
Address:
Pope Marine Center TBD Port Townsend, WA
Event:
Performance Management Plus Effective Management and Writing Skills
Event Description: Legal standards; Best practices related to day-to-day management; Progressive discipline and corrective action; Discussion of general results of the class' writing assignments: **Class Prerequisite: Participants will be provided with a writing assignment shortly upon registration and are required to submit the assignment to the instructor at least 5 days prior to the course. In addition, please bring a copy of your writing assignment to the training session.**
Date - Time:
Sep 20, 2010 - 9:00 am - 4:00 pm
Audience:
Managers and Supervisors
Address:
Lacey Community Center 6729 Pacific Ave SE Lacey, WA 98503
Event:
Purchasing, Bidding and Contract Management for Local Agencies - TWO DAY COURSE
Event Description: TWO DAY COURSE - September 22 - 23
Local agencies must purchase supplies, materials and equipment, solicit services and contract for public works in accordance with confusing and ever changing state statutes and regulations. The Washington State LTAP Center and MRSC offer this fast-paced workshop to all local agencies and municipal governments to help them spend scarce dollars in accordance with state statutes and to improve their project and contract management skills. Attendees will take home handouts covering a wide range of purchasing, bidding and contract management issues and will gain access to a whole bunch of useful online resources that include sample and model documents.
Public Works Directors, City/County Engineers, Project Managers, Inspectors, Contract Managers, Purchasing Agents, Office Managers
Address:
Camas Public Library, Community Room Camas 625 NE 4th Avenue Camas , WA 98607
Event:
Evaluations: Reducing the Hassle and Increasing the Effectiveness, Part 2 of 3 Part Series
Event Description: The importance of an accurate job description; How to develop an evaluation form tailored to a specific job or work effectively with a generic form; How to utilize a supervisor's file to simplify the preparation of the evaluation; The evaluation conference: how to prepare for it and conduct it, and how to anticipate and respond to uncomfortable situations; Understanding the role of performance evaluations in employment litigation.
Date - Time:
Oct 01, 2010 - 8:30 a.m. - 12:00 p.m.
Audience:
Human Resources, Managers and Supervisors
Address:
Yakima Valley Museum 2105 Tieton Drive Yakima, WA 98902
Event:
Evaluations: Reducing the Hassle and Increasing the Effectiveness, Part 2 of 3 Part Series
Event Description: The importance of an accurate job description; How to develop an evaluation form tailored to a specific job or work effectively with a generic form; How to utilize a supervisor's file to simplify the preparation of the evaluation; The evaluation conference: how to prepare for it and conduct it, and how to anticipate and respond to uncomfortable situations; Understanding the role of performance evaluations in employment litigation.
Date - Time:
Oct 08, 2010 - 8:30 a.m. - 12:00 p.m.
Audience:
Human Resources, Managers and Supervisors
Address:
Burlington Council Chambers 833 Spruce Street Burlington, WA 98233
Seminar full
Event:
Developing and Managing RFPs and RFQs
Event Description: Building the public’s trust, Planning the procurement; Standard provisions and concepts; Conflicts of interest; Cost and price analysis; Advertising issues; Pre-submission meeting; Receiving and opening proposals; Evaluation committee; Evaluating proposals; Managing interviews; Recommending award; Contract negotiations; Developing Scopes of work.
Date - Time:
Oct 11, 2010 - 8:30 am – 4:30 pm
Audience:
Project Managers, Facility and Maintenance Managers, Contract Administrators, Finance Directors, and others who select and manage consultants, service providers and vendors.
Address:
Enduris Office 5709 W Sunset Highway, Suite 105 Spokane, WA 99224
Event:
Public Works Contract Close-out: Bonds, Retainage, and Claims
Event Description: Types of contracts; Purpose and management of retainage; Performance and payment bonds; Completion dates; Notification to State agencies and public; Filing, renewing, and releasing claims; Pre-Claim notices; Foreclosure and payment; When to release retainage; Issues and conflicts in State law; Preventing payment disputes; State law references.
Date - Time:
Oct 12, 2010 - 9:00 am - 4:00 pm
Audience:
Project Managers, Facilities and Maintenance mangers, Contract Administrators, Contract Purchasing Managers, Finance Directors, others who are responsible for closing out public works construction projects
Address:
Enduris Office 5709 W Sunset Highway, Suite 105 Spokane, WA 99224
Event:
Purchasing, Bidding and Contract Management for Local Agencies - TWO DAY COURSE
Event Description: TWO DAY COURSE - October 13, 14
Local agencies must purchase supplies, materials and equipment, solicit services and contract for public works in accordance with confusing and ever changing state statutes and regulations. The Washington State LTAP Center and MRSC offer this fast-paced workshop to all local agencies and municipal governments to help them spend scarce dollars in accordance with state statutes and to improve their project and contract management skills. Attendees will take home handouts covering a wide range of purchasing, bidding and contract management issues and will gain access to a whole bunch of useful online resources that include sample and model documents.
Public Works Directors, City/County Engineers, Project Managers, Inspectors, Contract Managers, Purchasing Agents, Office Managers
Address:
Cottontree Convention Center, Fidalgo Room 2300 Market Street Mount Vernon, WA 98273
Event:
Coaching: The Supervisor's "Silver Bullet" Part 1 of 3 Part Series Coaching, Evaluations, and Discipline Done Right"
Event Description: Coaching: The Supervisor’s “Silver Bullet” is Part 1 of the 3-Part Series, “Coaching, Evaluations, and Discipline Done Right,”
Part 1: Coaching: The Supervisor’s “Silver Bullet” will cover:
* How coaching can help you get the very best performance from those you supervise
* How to decide which issues need your attention
* Understanding the importance of timing
* Level One Coaching: what it is, how to prepare for it, and how to do it
* Level Two Coaching: what it is, how to prepare for it, and how to do it
* How to create good coaching notes
* Demonstrations of the use
Date - Time:
Oct 19, 2010 - 1:00 p.m. - 4:30 p.m.
Audience:
HR, Managers and Supervisors *Must perform annual evaluations on at least one subordinate
Address:
CenterPlace @ Spokane Valley 2426 N. Discovery Place Spokane Valley, WA 99216
Event:
Evaluations: Reducing the Hassel and Increasing the Effectiveness, Part 2 of 3 Part Series Coaching, Evaluations, and Discipline Done Right
Event Description: * The importance of an accurate job description.
* How to develop an evaluation form tailored to a specific job or work effectively with a generic form.
* How to utilize a supervisor’s file to simplify the preparation of the evaluation.
* The evaluation conference: how to prepare for it and conduct it, and how to anticipate and respond to uncomfortable situations.
* Understanding the role of performance evaluations in employment litigation.
Date - Time:
Oct 20, 2010 - 8:30 a.m. to 12:00 p.m.
Audience:
Human Resources, Managers, and Supervisors * Prerequisite: Must perform annual evaluations on at least one subordinate.
Address:
CenterPlace @ Spokane Valley 2426 N. Discovery Place Spokane Valley, WA 99216
Event:
Evaluations: Reducing the Hassle and Increasing the Effectiveness, Part 2 of 3 Part Series Coaching, Evaluations, and Discipline Done Right
Event Description: * The importance of an accurate job description.
* How to develop an evaluation form tailored to a specific job or work effectively with a generic form.
* How to utilize a supervisor’s file to simplify the preparation of the evaluation.
* The evaluation conference: how to prepare for it and conduct it, and how to anticipate and respond to uncomfortable situations.
* Understanding the role of performance evaluations in employment litigation.
Date - Time:
Nov 30, 2010 - 8:30 a.m. to 12:00 p.m.
Audience:
Human Resources, Managers, and Supervisors * Prerequisite: Must perform annual evaluations on at least one subordinate.
Address:
WCIA Office - Training Center - Tukwila 320 Andover Park East Tukwila, WA 98188
Event:
A Short Course on Local Planning
Event Description: 3 Panel presentation (Attorney and Planning Staff presenters)
Basic Short Course Training includes:
* The Legal basis of Planning and overview.
* Comp Planning and Implementation under the GMA
* Role of the Planning Commission
Date - Time:
Jan 25, 2011 - 6:30 p.m. to 9:00 p.m.
Audience:
Planning Commission, Planning and Community Development Staff, City Attorneys and Administrative Management Staff
Address:
City of Marysville 1049 State Avenue Marysville, WA 98270
