Verbal S.W.A.T. : Strategies With Authority and Tact

Audience:

Staff in all work environments and at all levels.

Description:

Jesus will discuss the many reasons behind the current levels of emotional volatility that employees are experiencing and why understanding that will help us navigate a conflict with safer outcomes. He will then discuss the criticality of body language recognition before and during conflict, and the importance of utilizing empathy while diffusing conflict.

Participants are required to engage in group discussions and participate in role-play drills in order to:

• Become effective in four critical active listening skills
• Understand to cue in on body language identifiers indicating potential aggression
• Learn to defuse by utilizing both body language identification and verbal calming techniques
• Learn verbal self-management tools so you can manage yourself, others and situations effectively and safely
• Elevate awareness of your office space to increase success of your safety plan
• Turn threatening into safe and controlled

Instructed By:

Jesus Villahermosa, Jr. | President/Owner
Crisis Reality Training, Inc.

Jesus was a deputy sheriff for 33 years and served on the S.W.A.T. team for 30 years as the point man on the entry team. Jesus’ career in law enforcement and public safety fueled his passion for people and their emotional, mental, and physical security. Early in his career, Jesus noticed how body language, communication, and compassion could diffuse people in crisis and make a more meaningful impact. Since starting his own consulting business in 1986, Jesus has taught his proven verbal de-escalation and safety-related skills to over 1 million individuals. Under Jesus’ interactive and humorous approach, Crisis Reality Training has grown to international prominence.  Jesus successfully provides thought provoking ideas, practical application of proven techniques, and real-life stories while conducting speaking events to colleges, universities, and large corporations.

Registration:

• Enduris members – Free with discount code. Please contact Sindy Joseph at sjoseph@enduris.us for the code.
• Participants must register in advance to participate.
• Registration closes end of day Wednesday, September 10, 2025.
• No-shows – $100 no-show fee may be assessed for those who do not attend and do not cancel 24-hours in advance.