All Staff Recommendation List

 

Diversity/Harassment/Bullying

20 min A Clear Picture - Harassment In The Public Sector
25 min As Simple As Respect
20 min
Bullying And Respect In The Workplace
20 min Diversity and Inclusion for Employees
22 min Harassment Is
20 min
Harassment & Diversity: Respecting Differences
20 min Harassment: Sex, Religion, & Beyond
18 min Sexual Harassment: Training for a Harassment-Free Workplace
18 min Sexual Harassment: Training for a Harassment-Free Workplace (Spanish Edition) 
100 min Unlawful Discrimination, Harassment, And Retaliation

Conflict

27 min Between You And Me: Solving Conflict
7 min Conflict in the Workplace: Sources &Solutions
16 min Life Meets Work

Customer Service

22 min Celebrate What's Right With The World
18 min Customer Service Counts
13 min The Other Side Of The Window
18 min Waymish

Ethics

15 min Ethics 4 Everyone
14 min Social Media at Work
17 min Workplace Ethics

Generational

34 min Mixing Four Generations in the Workplace
29 min Not Everyone Gets A Trophy
23 min Please Respect My Generation

Safety

20 min Safety Orientation: When Preparation Meets Opportunity
17 min Workplace Violence: The Early Warning Signs

A Clear Picture - Harassment In The Public Sector

Harassment claims cost employers millions every year. Is your organization at risk? 

The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale. 

A Clear Picture gives a unique perspective into the topic of harassment and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector. 

The story is told from the point of view of a news team researching the topic of harassment in the public sector. It uses a straight-forward approach and engages the viewer with a touch of humor.

Make sure your employees have a clear picture when it comes to their role in preventing and reporting harassment in your organization.

This Program Covers

  • Quick Pro Quo
  • Hostile Environment
  • Reasonable Person Standard
  • No Fear Act 

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As Simple As Respect

The As Simple As Respect is a comprehensive and easy-to-follow program featuring a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven common sense "Guidelines" to discuss issues of respect in a diverse workplace as they relate to their own experiences and behaviors. As Simple As Respect training's "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings. Bring your workforce together and put an end to the disruptions and disagreements in the workplace...it's As Simple As Respect. Key Learning Points...

  • Religious or cultural beliefs don't justify disrespectful behavior toward coworkers
  • Just because expressions or words are commonly used, doesn't mean that they are acceptable
  • Be careful not to display or send potentially offensive materials on your computer
  • Judging people's abilities by their appearance can lead to discrimination
  • Cultural or ethnic stereotypes are offensive
  • Speak up against disrespect

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Between You and Me: Solving Conflict

Between You and Me: Solving Conflict shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can’t change an individual’s personality, but we can help change his/her actions! Follow Eric, Ray and Jill as they grapple with typical conflicts at work. They use step-by-step conflict resolution techniques to solve them, giving us valuable skills in this series of entertaining vignettes. By taking responsibility for their actions, and following the proper steps, our three coworkers are able to show us how to resolve conflicts at work and achieve better working relationships. This video uses several short vignettes as examples of how to resolve conflict, step by step, to ensure a better working relationship between employees.

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Bullying and Respect In The Workplace

Have respect and good manners begun to slip in your workplace? Is rude behavior becoming the norm?

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create—and the way their harmful activities tend to build over time—not only damages the individual targets of their behavior but also the work group as a whole.

That’s why you need to bring bullying out into the open. So you can deal with it directly and put an end to it.

This award-winning release is intended to do just that. In five dramatic stories taking place in settings that range from a hospital to City Hall, victims and witnesses will see how to speak up and challenge a coworker’s mean-spirited behavior in a straightforward way that earns them respect. They’ll also learn they do not have to face this problem alone. If they are not comfortable challenging a bully on their own—or if they do speak up and the behavior continues—they can reach out to supervisors, HR or other designated resources to help resolve the issues.

As for any bullies who may be watching: this video clearly shows that mistreating a fellow employee makes you look bad in the eyes of others and will not be tolerated in your workplace.

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Conflicts in the Workplace: Sources & Solutions 

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

But conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

While acknowledging common sources of conflict, this entertaining conflict management DVD or online video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

Conflict management training skills:

  • Responding with empathy
  • Active listening
  • Setting a limit
  • Finding something to agree with
  • Using “I” language instead of “You” language
  • Disengaging to cool off
  • Appealing to mutual self-interest
  • Attacking the problem, not the person

It is true that there are many things you cannot control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working with the other person to solve the problem and maintain the relationship.

Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.

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Diversity and Inclusion: A Step-by-Step Guide for Employees

Creating an inclusive environment in the workplace can be a challenge. Employees sometimes clash and don’t work together as well as they should, even when they come from the same background. Add differences to the mix and this friction can get even worse, damaging teamwork and hurting the productivity of the group as a whole.

Fortunately, there are specific skills that can help us smooth workplace interactions and resolve issues that might come up, whether they involve ethnicity, age, gender, sexual orientation, disabilities or anything else that makes people feel different.

Employees learn how to:

  • Overcome resistance
  • Welcome newcomers
  • Make small gestures of support and acceptance
  • Meet in the middle
  • Look for opportunities to connect


These skills make it easier for everyone to be more open, more respectful in our behavior, and more willing to help others get the job done.

Filmed on location in a variety of settings, from healthcare to manufacturing, this video features dramatic scenes, first-person interviews, and research grounded in scientific studies that both provide new information and model the kind of behavior that contributes to a more positive workplace—for everyone.

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Ethics 4 Everyone

With issues of corporate integrity and accountability in the news daily, perhaps it's time for a refresher course in ethics. The Ethics 4 Everyone training covers it all -- from taking home a few office supplies, to ethnic jokes, to insider trading, and more.

Ethics 4 Everyone is narrated by noted ethicist Eric Harvey, co-author of the best-selling Walk the Talk book series. These lessons have helped more than 84% of Fortune magazine's Most Admired Companies turn values into value-added results.

Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues.

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Harassment Is

Harassment represents a destructive workplace issue faced by many employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization! Your employees may be making jokes and what they believe to be "harmless" comments about race, color, national origin, religion, gender, disability, age and others.

Although harassment takes many forms, Harassment Is aptly shows that the outcome is the same: legal liability, profound emotional stress, lower employee morale and reduced productivity. Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information.

Ensure that your employees are doing their part to create and maintain a respectful work environment. With the Harassment Is DVD training course, your employees will learn the various forms of harassment, understand their negative impact, apply preventive guidelines, and know appropriate response measures if they witness or become victims of harassment.

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Harassment & Diversity: Respecting Differences

Workplace harassment is not just about sex and gender. It can also involve various cultural differences, race, religion, age, disabilities and other protected characteristics. Harassment can occur in any workforce, in any job situation, and any form of employee discrimination that falls within these categories is illegal. This workplace diversity training video focuses on employee sensitivity and awareness. It teaches why a harassment policy that emphasizes a respect for coworker differences is not only required by the law, but is also the right thing to do. The video revolves around a dramatic story showing an all-too-common situation, where diverse cultural backgrounds test employees' interpersonal skills, and friction grows from "just kidding around" into illegal harassment. Employees will learn:

  • Appropriate behaviors that will help maintain a harassment-free workplace.
  • When "joking around" crosses the line and becomes workplace harassment.
  • It's not the intent that matters, but how the behavior is perceived by the recipient that counts. 
  • Why the employer's workplace harassment prevention policy must be taken seriously.
  • What to do when someone is the target of harassment

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Harassment: Sex, Religion and Beyond

Every employee needs to understand one basic truth: a respectful workplace is more pleasant and more productive for everyone. This award-winning harassment training program brings this message home, showing that bad behavior is not OK—whether it applies to sex, religion, or anything beyond…and whether it actually crosses the line into illegal harassment or not. In a series of compelling stories, this broadcast-quality film explains the law. But it also captures the imagination and personalizes the value of inclusiveness by showing the potential harm that can be caused by unwelcome conduct. This video focuses on employees' responsibility to take action if they experience or witness inappropriate behavior—either asking for help or speaking to the harasser directly if they feel comfortable doing so.

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Life Meets Work

Help your employees regain control of their lives by providing them with the necessary tools to recognize and cope with the many feelings that arise as a result of stress or crisis. These crucial coping skills can help the viewer create positive outcomes in the face of adversity resulting in improved mental attitude and productivity. Key Points:

  • Common reactions to stress and crisis
  • The ways to cope and control reactions
  • Activities in which to participate
  • Dealing with conflict in an employment setting
  • Unexpected benefits of living through stress and trauma

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Celebrate What's Right With The World

Dewitt Jones asks: Do we choose to see possibilities? Do we really believe they’re there? He assures us that there is always more than one right answer. Celebrating what’s right with the world helps us recognize the possibilities and find solutions for many of the challenges before us. 

Celebrate What’s Right With The World provides practical guidelines for applying the key concepts, even in the face of critics and challenges. Stunning photography and powerful dialogue also help viewers see how to approach their lives with celebration, confidence, and grace. 

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Customer Service Counts

Use this funny customer service training video to teach your employees the customer service skills you want them to know AND the attitude that puts customers first.
Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

In fact, your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities.

This entertaining and award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

The “customer” part of customer service

  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The “service” part of customer service

  • Listen and evaluate
  • Meet the customer’s needs
  • Know your business

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.

In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

This customer training video will contribute to a lively training session—and lasting lessons learned about providing the best customer service ever! 

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Not Everyone Gets A Trophy

How do you manage a generation of employees who show up with their own agenda and expect to be rewarded despite their performance or experience? How do you train new employees who don't believe in doing the grunt work, paying their dues, waiting their turn or working on Thursdays?

If you think the current economy has solved the problems of managing this young high maintenance generation of employees, think again. Right now they make up close to 25 percent of the workforce and there are plenty more on their way. They are the FUTURE of your business. With the right tools you can turn them into SUPERSTAR PERFORMERS. NOT EVERYONE GETS A TROPHY is a wise and humorous look at the challenges of training and managing the newest generation of employees. Recognized as one of the world's leading experts on young people in the workforce, Bruce Tulgan, presents a decade of research on what he calls "The most high maintenance workforce in history." This dynamic program is packed with laughter, stories and practical examples of techniques that any manager can use to transform these young employees into "The highest performing workforce in history." To help your youngest employees earn their trophies, you'll learn how to:

  • Unbundle complex roles
  • Be a strong, highly engaged manager
  • Take them seriously and help them succeed
  • Spell out your structure and boundaries
  • Negotiate performance for small rewards
  • Tell them how to earn what they want

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Please Respect My Generation

For the first time, we have as many as five different generations together in the workplace. Please Respect My Generation! bridges the gaps among them and shows employees how to avoid conflict and increase productivity in their generationally diverse workplace. By learning about life experiences, values, and ideas of all five generations, participants gain a better understanding of their coworkers as it relates to their own experience and behavior. Learn to communicate better, deal with change, increase productivity, and develop a more respectful workplace. Please Respect My Generation! 5 Generations at Work integrates respect and unity at work for people at all stages of life.

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Mixing Four Generations in the Workplace

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale.

Now there’s help with generational expert Cam Marston’s new DVD course, Mixing Four Generations in the Workplace. 

This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way.

The Generations:

  • Matures - born prior to 1946
  • Baby Boomers - born between 1946 and 1964
  • Generation Xers - born between 1965 and 1980
  • New Millennials - born after 1980

Key Learning Points:

  • Generational context is not about age, but common experiences.
  • Acknowledge your team’s expectations, not just your own.
  • Different is neither right nor wrong, just different.
  • Age-ism is the death of any coaching strategy.
  • Generational understanding does not take the place of concern for the individual.
  • Different generations care about different approaches to the same problem.
  • Technology is not universal - assess your team members’ affinity level before making communication assumptions.

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Safety Orientation: When Preparation Meets Opportunity

Every day on the job you and your healthcare employees face potential hazards. This informative training program outlines vital information you and your staff need to know to prepare for a variety of situations and threats. Every opportunity to choose a safer method has the potential to save someone from injury or death. Your employees will learn about:

  • Slips, trips, and falls
  • Back injuries
  • Electrical and fire hazards and safety
  • Medical waste
  • Communication

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Sexual Harassment: Training for a Harassment Free Workplace 

What makes this new program unique is a sequence of original stories that convey important training points as seen through the eyes of the participants. Instead of explanations from on-screen narrators, first-hand reporting keeps the action moving and makes it personal. This helps viewers internalize the content and retain lasting impressions that stay with them long after the training is over. Scenarios used in this video include:

  • Inappropriate talk in the bullpen makes it difficult for an office worker to concentrate on his job.
  • Images meant to be private are posted on social media to get revenge after a break-up.
  • Lunch hour at a medical center is disrupted by rude comments from an outside vendor.
  • A new employee is pressured to go out with a supervisor as part of her “training” in a manufacturing plant.
  • City government employees grapple with religious bias and resentment over coworkers who “don’t come from here.”
  • Sales reps at a convention center mistreat and exclude a colleague because he “doesn’t fit in.”
  • A restaurant kitchen is the setting for borderline behavior that makes one coworker uncomfortable even though her peers are clearly enjoying themselves.

The consequences and potential harm caused by hostile environment and quid pro quo harassment are clearly explained. Viewers also learn about protected characteristics, third-party harassment, retaliation, and other forms of abusive behavior.

And while sexual and other forms of illegal harassment are covered, our focus is on respect and consideration for others. The scenarios are meant to prevent unwelcome behavior BEFORE it escalates out of control.

Our goals with this new program are to improve behavior overall, encourage communication, and help create workplaces that are respectful, productive—and harassment-free!

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Sexual Harassment: Training for a Harassment Free Workplace (Spanish Edition)

What makes this new program unique is a sequence of original stories that convey important training points as seen through the eyes of the participants. Instead of explanations from on-screen narrators, first-hand reporting keeps the action moving and makes it personal. This helps viewers internalize the content and retain lasting impressions that stay with them long after the training is over. Scenarios used in this video include:

  • Inappropriate talk in the bullpen makes it difficult for an office worker to concentrate on his job.
  • Images meant to be private are posted on social media to get revenge after a break-up.
  • Lunch hour at a medical center is disrupted by rude comments from an outside vendor.
  • A new employee is pressured to go out with a supervisor as part of her “training” in a manufacturing plant.
  • City government employees grapple with religious bias and resentment over coworkers who “don’t come from here.”
  • Sales reps at a convention center mistreat and exclude a colleague because he “doesn’t fit in.”
  • A restaurant kitchen is the setting for borderline behavior that makes one coworker uncomfortable even though her peers are clearly enjoying themselves.

The consequences and potential harm caused by hostile environment and quid pro quo harassment are clearly explained. Viewers also learn about protected characteristics, third-party harassment, retaliation, and other forms of abusive behavior.

And while sexual and other forms of illegal harassment are covered, our focus is on respect and consideration for others. The scenarios are meant to prevent unwelcome behavior BEFORE it escalates out of control.

Our goals with this new program are to improve behavior overall, encourage communication, and help create workplaces that are respectful, productive—and harassment-free!

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Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

In fact, many employees spend up to two hours every workday on non-business related websites—often not realizing how their multiple side-trips can consume their time and lead to other problems, as well. And it’s not just during the workday. After-hours posts can also have an impact if they violate policies or cause friction between coworkers. 

So how do you avoid the dangers of potential harassment claims, exposure to computer viruses and malware, and release of confidential data? And how do you convince employees that spending too much company time on social media is just not OK? 

This new video will help.

  • A receptionist’s computer is hacked after she opens a suspicious email attachment.
  • A waiter posts a photo from behind-the-scenes that could harm a restaurant’s reputation.
  • An office worker snipes at a coworker through social media, making everyone take sides.
  • Text messages are used to pursue unwelcome romantic interest in a colleague.
  • Trade secrets are released before a new product launch and quickly captured by a competitor.
  • Social networking and online video games create more work—and resentment—for coworkers.

Technology cannot be avoided—few of us could get our jobs done without it. But it needs to be used wisely and appropriately. Take advantage of this new release to make an impression on employees: “Do your own stuff on your own time and THINK before you post.”

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The Other Side Of The Window

Spend the day with a hapless customer as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives is often no picnic. And what makes it worse, and ultimately more poignant for him, is that he himself is a government worker.

This important video illustrates how bureaucratic systems and procedures, however necessary to work flow, can get in the way of providing the level of service and respect the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules.

There's nothing quite as powerful as viewing circumstances from the other person's perspective. This is the true value of the Other Side of the Window training DVD.

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Waymish

WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It depicts all the slights and displays of apathy made by employees and organizations that lead customers to believe that you don't really want their business. Things like not attempting to resolve complaints, putting policies ahead of common sense, not listening to what the customer is saying, the list can go on and on. Concepts learned: Increases revenue by teaching staff how to avoid common customer frustrations that result in lost sales, Maximizes customer lifetime value by teaching skills that positively impact customer satisfaction, Creates positive word-of-mouth and referral business by showing staff how to meet customer expectations, and practice service recovery.

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Workplace Ethics

Workplace Ethics training program shows all employees that Ethics matters and that a culture of integrity benefits everyone.  This video features four realistic scenarios that demonstrate the importance of basic values such as: respect for others, fairness, honesty, recognize behaviors that may do harm, decide if they should take action and choose the solution that repairs the ethical breakdown.

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Workplace Violence: The Early Warning Signs

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly.

Stephen White is a leading expert on workplace violence. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. In this workplace violence training video, Dr. White draws from his experiences to dispel some of the common myths about workplace violence, while providing a better understanding of what you should be aware of to help keep your workplace safe. This employee version details the ten distinct warning signs that could foretell violence. It emphasizes the need for employees to speak up and get help if they notice anything that causes concern.

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Unlawful Discrimination, Harassment & Retaliation

Discrimination and Harassment Prevention training should be offered to every employee, volunteer and elected official of special purpose districts. This is a three-part video with 43 minutes, 39 minutes, and 18 minute segments. Mike Bolasina with Summit Law Group presents on:

  • What is unlawful, discrimination, harassment (including sexual harassment) and retaliation
  • What to do when you experience or observe discrimination, harassment, or retaliation in the workplace
  • What to expect if you make a complaint of discrimination, harassment, or retaliation
  • "Reporting Requirements" for possible child abuse following the discrimination and harassment session

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