Management Recommendation List

 

Diversity/Harassment/Bullying

20 min Diversity and Inclusion for Managers
19 min Sexual Harassment: Training for a Harassment Free Workplace
19 min Managing The Workplace Bully

Hiring/Firing

24 min Actions Speak! Behavior-based Interviewing
25 min Hiring Success
32 min  More Than A Gut Feeling
21 min Power of Positive Discipline
39 min  Successful Termination

Leadership

17 min Four Steps to Effective Coaching 
26 min  Keeping The Good Ones
18 min  Leadership Pickles
19 min  Leadership: What's Trust Got To Do With It?
35 min Manager Moments - How to Excel in Tricky Situations
17 min Management & Leadership Skills for Supervisors
55 min  The Power Of Persuasion
22 min  The Unified Team

Compliance

19 min Employment Laws: What Supervisors Need to Know
30 min  Legal Survivor Skills
26 min  Preventing Liability

 


 

Actions Speak! Behavior-based Interviewing

Based on the time-tested truth, "past actions predict future performance," ACTIONS Speak! Behavioral Interviewing is a new high-end production that combines the elements of memorable storytelling, practical content and realistic acting to weave together a highly effective interview skills training course for a new generation of interviewers.

In this comprehensive course, participants will learn about:

  • Composing Effective, Defensible Interview Questions
  • Behavioral Predictors to Forecast Job Performance
  • Non-Verbal Indicators (feelings) & Follow-Up Probes
  • When to Ask for Reverse Information
  • Respecting and Managing Silence
  • Avoiding the "Like-Me" Syndrome
  • Discovering Specifics on Character, Honesty and Integrity

Actions Speak! Creative Approach:

The setting for ACTIONS Speak! Behavioral Interviewing is a broadcast television studio during rehearsals for a weekly business news program. The host of the program has invited a special guest to help her review a new business book on employee interviewing techniques. As they begin to critique real world examples of interviews, the invited guest is less than helpful and decides to share his own strong opinions on behavioral interviewing and interviewing skills in general. In the end, he understands why behavioral interviewing is a powerful approach to help ensure successful hiring, and you will too.

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Diversity and Inclusion: A Step-by-Step Guide for Managers

Assembling the right people for the right job is hard enough. But once you have your people in place, how do you get them to work together and form a cohesive team? 

This hands-on guide shows you specific steps you can take as a manager or supervisor to improve communication, minimize friction, and reduce unconscious biases that could lead to unfairness and resistance.

These steps help resolve issues around ethnicity, age, gender, sexual orientation, disabilities and more.

Develop techniques for:
•    Setting the tone
•    Preventing discriminatory behavior
•    Accepting each individual
•    Being a mentor
•    Extending yourself

Filmed on location in a variety of settings, from healthcare to manufacturing, this video features dramatic scenes, first-person interviews, and research grounded in scientific studies that both provide new information and model the kind of behavior that contributes to a more positive workplace—for everyone.

This practical guide to establishing an inclusive workplace will help you head off problems, build morale and productivity, and maximize the success of your work-group by maximizing the success of each individual.

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Four Steps to Effective Coaching 

Help improve employee performance and retention while creating a more productive workforce with this effective employee coaching DVD.

It's a fact—being a manager is not easy. Your success is contingent on other people doing what you want them to do. Yet, other people can be complicated, inconsistent, and sometimes downright obstinate!

Often, employees don't really know what they are supposed to do, or they don't really know how… Or they actually think they are doing it, or they think something else is more important. This employee coaching video provides clear guidelines that will help you improve employee performance through mentoring and providing direction and feedback.

There are four key steps to effective employee coaching:

  • Identify the shortcomings in an employee's performance.
  • Determine the cause and what needs to change to improve performance.
  • Get commitment from difficult employees and provide the support needed for change.
  • Measure employee performance results and provide feedback.

This management training video shows you how to apply these essential performance coaching steps in productive ways that include your employees in the process.
You'll learn to communicate specific expectations and to remove any obstacles that get in the way. And you'll learn techniques for further improving employee job performance through inspiring and mentoring employees who are already doing well—by pointing out what they could be doing even better!

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Employment Law: What Supervisors Need to Know

Supervisors are your front line in preventing legal violations that could bring hefty penalties if employees are not managed properly. Both newly promoted supervisors and experienced managers need a clear understanding of potential legal issues that impact the workplace.

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Hiring Success

In this entertaining HR video, you'll learn "best practice" techniques that will help you find the ideal candidate for every position you need to fill—combined with proven hiring procedures for determining which applicant is most likely to be successful in your organization and as part of your team.

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Keeping The Good Ones

The message of this training video is simple...Treat your team members as people first and employees second.

Keeping the Good Ones is a management and leadership training video that deals with positive employee-manager relationships and employee retention. This inspirational training will equip your managers with practical tools they can use to keep the good people they already have.

In the end, keeping the good ones comes down to connecting with each team member on a regular basis. The great news is that this doesn't cost you or your company a dime.

The Key Learning Points of Keeping the Good Ones are:

  • Offer YOURSELF as a person
  • Offer your TIME with a regular Take 10 Check-in
  • Offer your APPRECIATION

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Leadership Pickles

What Bob Farrell did for customer service in the runaway hit Give `em the PICKLE!, He's doing again for leadership with The Leadership Pickles! This video combines Bob's passion for serving others with powerful leadership stories to create a memorable and motivating message for all leaders.

What defines a leader? According to Bob Farrell, "Leaders are those who SERVE the people who SERVE the customer." Just as customers need pickles -- those special things you do for them to keep them coming back -- your employees need their pickles too. They want and need certain things from you as their leader. If they get them, they'll follow you and achieve great things. If they don't get their leadership pickles, their belief and respect for you as a leader may begin to slip.

The Leadership Pickles! will inspire you to give your employees their leadership pickles. You will learn to give Leadership Pickles by:

  • Spreading Enthusiasm
  • Inspiring Confidence
  • Demonstrating Integrity

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Leadership: What's Trust Got To Do With It?

Has your organization lost trust in its leaders? At a time when organizations need employee involvement, trust levels are low and people are disengaged. What can managers, supervisors and team leaders do to regain trust? This training video provides realistic and practical steps for rebuilding trust and gaining employee involvement.

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Legal Survivor Skills

It's not easy to be a supervisor these days. You've got to get the job done—often with fewer employees and a tighter budget. Plus, you're expected to know exactly what to do or say every time a "people problem" comes up. This management training DVD was created to help you find your way through the maze of employment laws and regulations, while at the same time maximizing the performance of your workers. The story goes behind the scenes when a new manager takes over a team in the middle of an important project. The narrator, Alan Levins, an Employment Law Attorney with Littler Mendelson PC, The National Employment and Labor Law Firm®, explains critical legal issues as you witness this manager's struggle to win the respect and cooperation of her sometimes unruly crew. Key learning points include:

  • 12 basic employment law issues that every manager needs to understand
  • Legal and effective performance management, discipline and termination.
  • Covers EEOC Compliance, FMLA Guidelines, ADA and more

Knowledge of employment law, as well as solid principles of people management, constitute basic survival training for every supervisor. While each day brings new challenges, there are actions you can take not only to survive, but to thrive, in the modern workplace. Leaders, Managers and Supervisors who watch this video will know how to:

  • Communicate policies and procedures 
  • Classify employees under Wage and Hour laws 
  • Limit use of electronic resources 
  • Know the Family and Medical Leave Act (FMLA) 
  • Comply with the Americans with Disabilities Act (ADA)
  • Create and use job descriptions 
  • Evaluate employee performance 
  • Discipline properly 
  • Terminate legally 
  • Avoid discrimination
  • Prevent harassment 
  • Communicate effectively

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Manager Moments - How to Excel in Tricky Situations

As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team running smoothly and staying motivated. So whether you’re dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you just need some tools to better manage your time, Manager Moments offers quick, practical tips to help you handle these “moments” in your day.

This DVD contains 5 practical How To training videos designed to help you make the most of your busy day: 

  • How to Curb Employee Gossip – 7:05 min
  • How to Deal with Difficult Peers – 7:40 min
  • How to Manage Upward – 6:45 min
  • How to Manage Time Thieves – 7:20 min
  • How and When to Delegate – 6:15 min

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Management & Leadership Skills for Supervisors

What is it?
Narratives spoken from experience punctuate this feature-film quality production that portrays the subtle but essential people skills that every great supervisor or leader must have in order to manage their people the right way.

Who is it for?
Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace.

What will you learn?

  • Supervisors will get “Power Tips” and learn the finer points and better ways to:
  • Delegate and follow-up to make sure the job gets done
  • Encourage high-achievers and coach under-performers
  • Resolve conflicts and build teamwork
  • Inspire employee engagement and stay calm in a crisis
  • Communicate—and just as importantly, really listen

 

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Managing The Workplace Bully

What do you do if you’re the supervisor or manager of a problem employee? What if you are the target of bullying behavior, yourself? Or if you are accused of acting like a bully?

As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

Sure, it takes courage to confront a disruptive team member. And, yes, you may be tempted to look the other way when a star performer is the one who is behaving badly. Or when under-performing employees disappoint you again and again—well, it’s admittedly tough not to treat them harshly yourself.

This video tackles these issues head on, providing practical solutions that help you put an end to bullying behavior in your subordinates—and find new ways to deal with your own frustrations so that you don’t end up looking like the bad guy.

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More Than A Gut Feeling

Join psychologist and interviewing expert Dr. Paul Green as he directs you to probe for specific examples of the past when conducting an interview. These examples of past work behavior are the best predictor of future work behavior. Dr. Paul Green introduces the video with a personal message about his behavioral approach to interviewing and concludes the video with questions to think about the next time you interview a job candidate. However, the video is primarily a dramatization.

Two strangers, Ann and Will, strike up a conversation about interviewing practices while sitting next to each other on an airplane. Will has had previous problems hiring the "right" person because he doesn't know what questions to ask during an interview. Ann gives specific examples of how she uses behavioral-style interviewing to avoid making conclusions based on her gut feeling. Will follows Ann's techniques and successfully conducts his own interview!

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Power Of Positive Discipline

You have a discipline problem with an employee. You've tried looking the other way. You've tried gentle reminders. Maybe you've even tried getting mad. Nothing changed. So now what do you do? How do you handle the situation in the best possible way for the employee and for your organization?

This award-winning positive discipline video gives you six steps of progressive discipline which begin with coaching and escalate to stronger measures only as needed to solve the problem. In many cases, employees will respond early in the process. But if not, the later steps help you address continuing performance shortcomings calmly and professionally. You'll see the best ways to:

  • Clarify what's expected
  • Convince the employee that change is necessary
  • Get the employee's agreement to change
  • Come up with an action plan together

This process is not intended as punishment. Instead, these steps help employees satisfy expectations—and possibly save their jobs. And if they do not have a commitment to improve, you will know that you have given them a fair and legal opportunity.

Disciplining employees is never easy. But if you follow the progressive steps illustrated in this positive discipline video, it doesn't have to throw you for a loop every time. Instead of disruption and anxiety, positive discipline can make working with employees to help them improve their job performance a rewarding part of any manager's or supervisor's job.

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Preventing Liability

With this supervisor training video, your managers will understand the liability their actions can create. Employees' rights in the workplace have steadily expanded over the years. Employees also have a greater awareness of these rights. So it should come as no surprise that the number of lawsuits against employers has risen sharply. The words and deeds of managers and supervisors are, in effect, the words and deeds of the company. What managers say and do in everyday situations can leave them and their companies open to costly lawsuits. This supervisor training video motivates managers to take responsibility for their actions, and raises their awareness of the kinds of situations that need heightened care and attention.

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Sexual Harassment: Training for a Harassment-Free Workplace

Managers and supervisors will get a solid overview of their responsibilities to prevent unwelcome and harassing behavior from occurring in their workgroups, as well as guidance for appropriate responses to take if such behavior does occur. The video and accompanying study guide also provide managers with information on conducting investigations if this task falls within their job description--or how to participate in an investigation handled by a legal department, human resources, or outside expert, depending on organizational policies. Scenarios used in this video include:

  • Inappropriate talk in the bullpen makes it difficult for an office worker to concentrate on his job.
  • Images meant to be private are posted on social media to get revenge after a break-up.
  • Lunch hour at a medical center is disrupted by rude comments from an outside vendor.
  • A new employee is pressured to go out with a supervisor as part of her “training” in a manufacturing plant.
  • City government employees grapple with religious bias and resentment over coworkers who “don’t come from here.”
  • Sales reps at a convention center mistreat and exclude a colleague because he “doesn’t fit in.”
  • A restaurant kitchen is the setting for borderline behavior that makes one coworker uncomfortable even though her peers are clearly enjoying themselves.

The consequences and potential harm caused by hostile environment and quid pro quo harassment are clearly explained. Viewers also learn about protected characteristics, third-party harassment, retaliation, and other forms of abusive behavior.

And while sexual and other forms of illegal harassment are covered, our focus is on respect and consideration for others. The scenarios are meant to prevent unwelcome behavior BEFORE it escalates out of control.

Our goals with this new program are to improve behavior overall, encourage communication, and help create workplaces that are respectful, productive—and harassment-free!

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Successful Termination

Terminating employees can be the hardest part of management; they are tough. Learn how to do them properly with this termination training video. This essential training video will help your managers terminate problem employees properly, and in compliance with the law. It will also help managers avoid terminations by teaching performance management techniques that can sometimes help an at-risk employee salvage his or her job.

Part 1:

  • Progressive Discipline
  • Identifying the problem employee
  • Right and wrong responses
  • Documenting expectations.

Part 2:

  • Lawful Terminations
  • Maintaining respect
  • Organizing discharge discussions
  • Preparing for the discharge
  • The termination meeting

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The Power Of Persuasion

Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence. In this video, he reveals what lies at the heart of his findings: the six principles of influence that form the basis of effective, persuasive appeals. These principles—reciprocation, scarcity, authority, commitment, liking, and consensus—may seem like the jargon of social scientists, but Cialdini brings them to life. In this dynamic presentation, Dr. Cialdini provides clear step-by-step examples of behaviors that you can put to use daily to increase your influence. You will learn why you say yes to some offers, simply based on the way they are presented. And you'll learn how to defend against offers that you're really not interested in, no matter how effectively they're presented.

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The Unified Team

Conflict...while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. The Unified Team training video lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure. In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, The Unified Team teaches team leaders how to promote the positive feelings of unity within their team in this popular management and leadership training video. The key learning points include:

  • Promote the feeling of ACHIEVEMENT
  • Establish S.M.A.R.T. Goals
  • Gain personal commitments from team members
  • What to do when blaming occurs
  • Promote the feeling of BELONGING
  • Create a team member Bill of Rights
  • Teach members to resolve their own conflicts
  • Learn how to mediate a dispute
  • Celebrate (anything) often
  • Promote the feeling of CONTRIBUTION
  • Uncover opportunities team members value
  • Practice continuous appreciation

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