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Key Steps in Crisis Communications for Public Information Officers

Mon, Oct 30, 2017 9:00am–3:00am

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Criminal Justice Training Commission
Room C-211
19010 1st Avenue South
Burien, WA 98148



This training is geared towards new Public Information Officers (PIO) and/or Seasoned PIOs who would like a refresher.


Key Steps in Crisis Communications for Public Information Officers

Please join us as our team of communications specialists provides those with the PIO responsibility an overview of the key role they play before, during and after a critical incident.

This full day program will cover:

PIO Role

  • Determining the PIO role with city staff, council and community public relations as lead communicator
  • Implementing the team approach through internal coordination and external communication

Risk Management Advice

  • Defining your entity's reputational risk
  • Discussing potential liability concerns

Principles and Guidelines

  • Examining the foundation that supports successful communication to include oral, written and media tools
  • Developing supportive media and public relationships

Policies and Plans

  • Identifying specific methods for high profile responses
  • Establishing steps for policy and plan protocol and implementation