Wed, Feb 13, 2019 10:00am–2:00pm
Ron Richeson Training Room
2911 E. College Way
Mount Vernon, WA 98273
911 Dispatchers and Communication Officers.
The Power of Resilience: How to Beat Dispatcher Burnout
Presenter, Adam Timm, Stress Management Consulting
This 4-hour course provides emergency dispatchers with the knowledge and tools to mitigate the serious risk posed by 9-1-1 work related stress. Our presenter will cover the physiology of the stress response; three elements of stress theory; the stress of the dispatcher job function and what to do about it! He will also address nutrition and identifying the stress promoting vs. stress-reducing diets. The presentation will also include; the 7-step action plan for managing fear; self-management tools for creating more free time and stress resilience strategies to go from habitually reacting to proactively responding.
Participants will learn evidence-based practices to understand the underlying cause of work related chronic/traumatic stress. These best practices will assist with: