Developing Emotional Intelligence

Audience:

Employees, supervisors, managers, or anyone interested in learning more about emotional intelligence.

Description:

Janelle Tarasewicz, Principal Consultant | Aperture EQ

Emotional intelligence is the ability to recognize and positively manage our emotions. Self-awareness is a critical tool to understanding how emotional intelligence helps strengthen decision making, conflict resolution skills, and team dynamics. People who have a high level of emotional intelligence are better prepared to stay calm, flexible, and focused when workplace crises hits, and panic threatens to set in. Studies have shown that emotional intelligence can have a profound effect on a person’s ability to create more rewarding, collaborative, and satisfying workplace relationships. This, in turn, leads to greater productivity, reduced stress and anxiety, higher levels of performance, and a greater sense of teamwork and camaraderie — all critical components of a successful, productive workplace. Discover how to expand your capacity to help create an environment that fosters emotional intelligence and a high degree of safety and trust.

Learning Objectives:

• Understand how your emotions affect others and how their emotions affect you.
• The importance of empathy in communicating, understanding, listening, establishing rapport, and relationship building.
• Overcoming the personal beliefs that might be holding you back.
• How to master the art of listening and hear what is not being said.
• How your nonverbal cues affect the message you are trying to send- and how to interpret what others are saying with their body language.
• Learn tips and tactics to improve emotional intelligence- in yourself and among groups.
• Developing a team culture of emotional intelligence and psychological safety.
• Use emotional intelligence to improve and build more effective relationships.

Participant Expectations:

• This is an interactive training. Participants are expected to have video camera and microphone capabilities. They must fully participate in small group breakouts and other group interactive activities by using either audio or chat features as instructed by the trainer.
• The training is intended for individual participation and group participation is not permitted. Attendance credit is only given to the registered participant.
• Participants must attend the entire class to receive attendance credit.

Registration:

• Participants must register in advance to attend. Registration is available on a first-come, first-served basis.
• Limited to 35 registrants per session.
• Cancellation is required at least 2 business days before the training date.
• Registrants who do not cancel in advance and do not attend will be invoiced a $60 no-show fee.