Best Practices for Coaching and Counseling
Audience:
Leads, Supervisors, Managers, and anyone responsible for evaluating employee performance.
Description:
Janet May, Sound Employment Solutions
This interactive training is designed for any supervisor, employee serving in a lead position, trainer, manager, or any individual responsible for evaluating employee performance. Participants will have the opportunity to engage in interactive discussions and get hands-on experience in providing written and oral feedback using real-life scenarios.
Participants will learn:
- How performance management and accountability support employee engagement
- Common pitfalls when setting expectations
- Best practices for setting expectations
- Tools and strategies for setting themselves and the employee up for success
- The difference between coaching and counseling
- What approach will likely work best for different performance situations
- Factors that may positively or negatively influence how individuals deliver performance feedback and how it is received
- How to have progressive performance related conversations
- How to solicit employee feedback
Participant Expectations:
- Participants are expected to have video camera capabilities and must fully participate in small group breakouts and other group interactive activities by using either audio or chat feature as instructed by the trainer.
- Participant must attend entire training to receive attendance credit.
Registration:
- Participants must register in advance to participate.
- Cancellation is required at least 2 business days prior to the training date.
